Customer expectations when met in the correct way bring greater engagement and long-term relationships. As a business that uses call centers for customer service, you can transform customer experiences and maximize productivity by opting for the latest call center technology from Saberpoint to identify and validate customers by a simple one-touch confirmation on their smartphones.
How does the Call Center Identification work?
User calls the call center
The call center sends an authentication message to the user’s smartphone
User confirms identity via the smartphone
User is authenticated before speaking to the call center representative
Benefits of One Touch Call Center Caller Identification